An eye shadow palette that was very popular during the Holiday's is back! I tried ordering this palette the week before Christmas but there was one problem, I could't find it ANYWHERE! I tried Sephora, Ulta, and Anastasia Beverly Hills website, suddenly no one had it. It was almost as if it didn't exist anymore because it was taken off each website. There was no "sold out" sign or anything. Sadly, there was no word of it until....
8 days ago to be exact (3/16/14), Anastasia posted this picture showing her fans that the Lavish Eye Shadow Palette was back!
Me and hundreds of others who missed out on this palette the first time around, ordered it. It was a Sunday night, so obviously I would't hear anything that day as far as shipping and maybe not even Monday. Tuesday comes, no email.. Wednesday comes no email. Thursday, Friday, Saturday... NOTHING!! Today equals 8 days later and I have yet to to receive a shipping email. According to my account on her website.. it's been "processed" but it has said that for about a week now.
I even went back to the Instagram post to see if anyone had commented and it looks like I'm not the only one who's not happy. Everyone is posting the same thing, saying that they've ordered the palette but it's still processing. There's even customers who've emailed customer service and HAVEN'T EVEN GOTTEN A RESPONSE! - This isn't good customer service.
Her website says..
"We offer everyday FREE Standard Shipping on all U.S. orders. Please allow 3 business days for processing and up to 10 business days for delivery."
I wish I could take her websites word for it but mine has been processing for more than 3 days. I can't even imagine how long it will take before it gets to my house.
For those who don't know who Anastasia is, she is the Eyebrow God! She has a great reputation for transforming eyebrows with her amazing products.
I expect nothing but great things from this brand. It's highly talked about on YouTube and Instagram, so to get service like this comes as a surprise. I can't see myself ordering again from this website and I'm to the point where I don't even care for the palette anymore. Eight days to process an online order in 2014 just seems ridiculous. Is this why shipping is free on all orders?
Have you had problems with this website before? Leave a comment a below.
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The Lavish Palette made it on my "Wish List" last Christmas.. Click here.
UPDATE:
I received about 2 weeks after I purchased it. It was a little disorganized. I received a shipping email probably 1 or 2 days after I originally posted this with the wrong person's address and info which was eventually corrected. I'm assuming they were overwhelmed by the response of this palette because it seems like everyone wanted it.. If you were waiting on this palette, go for it.. just be prepared to wait a little longer.
SECOND TIME ORDERING FROM ANASTASIA BEVERLY HILLS
UPDATE:
I received about 2 weeks after I purchased it. It was a little disorganized. I received a shipping email probably 1 or 2 days after I originally posted this with the wrong person's address and info which was eventually corrected. I'm assuming they were overwhelmed by the response of this palette because it seems like everyone wanted it.. If you were waiting on this palette, go for it.. just be prepared to wait a little longer.
SECOND TIME ORDERING FROM ANASTASIA BEVERLY HILLS